Bybit is hiring a Senior VIP Relationship Specialist, Brazil in Global Regions — Brazil - Remote. The overview below is synthesized from the employer posting on job-boards.eu.greenhouse.io: factual requirements and scope are preserved, but prose is rewritten with editorial context. Verify details and apply via the employer link.
About Us
Company context from the listing:
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Senior VIP Relationship Specialist, Brazil
About the Role
Day-to-day scope for the Senior VIP Relationship Specialist, Brazil as described in the posting:
The listing frames the Senior VIP Relationship Specialist, Brazil at Bybit as a hands-on product role. In this senior role, you will serve as the primary point of contact and trusted advisor for our VIP users (high-net-worth individuals) and key institutional partners in the region. You will be responsible for elevating the customer experience, fostering long-term client loyalty, and leading localized initiatives to drive business success and market share within the Brazilian and broader LATAM cryp
Key Responsibilities
Day-to-day scope for the Senior VIP Relationship Specialist, Brazil as described in the posting:
- Portfolio Management & Acquisition: Drive client acquisition and deliver high-touch relationship management for a dedicated portfolio of VIP users (high-net-worth individuals) and premium institutional clients in Brazil.
- Relationship & Engagement: Build strong rapport and trust with existing VIP clients through frequent, personalized, and sustained communication, ensuring high retention and platform loyalty.
- Process Optimization: Take ownership of designing and optimizing key customer service processes and systems tailored to the local market, establishing management rules, and tracking the life-cycle status of key accounts.
- Data-Driven Analysis: Analyze client trading behaviors, identify unspoken or sophisticated needs, and prepare comprehensive key customer analysis reports to inform localized product and service strategies.
- Cross-Functional Collaboration: Act as the strategic liaison between Brazil VIP clients and internal stakeholders (Product, Compliance, Operations, and Tech teams) to deliver optimal, seamless, and compliant service solutions.
Qualifications
Experience and skills the team lists as required:
- Proven Track Record: A well-established client network in Brazil/LATAM, with a strong focus on VIP/high-net-worth individuals (HNWIs), as well as institutional clients, family offices, private banking clients, brokers, or futures institutions.
- Industry Experience: Direct experience working within crypto trading platforms, digital asset exchanges, or fintech pioneers is highly advantageous.
- Financial Background: Minimum of 4-6 years of prior experience in sales, account management, or client services within international financial institutions, commercial/private banking, or asset management.
- Language Proficiency: Native or bilingual fluency in Portuguese (both written and spoken) is mandatory, along with professional proficiency in English for cross-border corporate communication.
- Adaptability & Resilience: Proven ability to thrive under pressure, manage tight deadlines, and excel in a fast-paced, multi-tasking environment.
- Crypto Passion: Demonstrates a deep enthusiasm for the web3 and cryptocurrency industry, with a sharp understanding of the latest trends, regulatory shifts, and innovations in the Brazilian market.
Why Join Us
What the posting highlights about the offer:
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.