At CoinJar, we have provided cryptocurrency services to Australians for over a decade and have since expanded in to other countries. Our operations ensure that all interactions, including the handling of personal identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business. As a Financial Crime Operations Officer, you will assist with customer onboarding, address financial crime escalations, conduct ongoing monitoring and enhanced customer due diligence (ECDD), and take proactive measures to prevent fraud and safeguard CoinJar's customers.
Working days: Tuesday - Saturday (38 hours per week) This full-time role offers a hybrid work arrangement between our Melbourne CBD office and your home.
Applications will be accepted until the 8th of October.
Key Responsibilities
- Monitor transactions to detect and investigate potential financial crimes, including money laundering, fraud, and other illicit activities.
- Conduct KYC and ECDD reviews for individuals, companies, trusts, and Self-Managed Super Funds (SMSFs).
- Review and action watchlist screening alerts in accordance with internal procedures and regulatory requirements.
- Monitor and investigate transactions and account activity to identify and prevent suspicious activity as defined by the AML/CTF Act.
- Assist with lodging suspicious matter reports to the relevant authorities.
- Occasionally conduct outbound calls to new & existing customers during onboarding and throughout the relationship.
- Action Financial Crime-related escalations from CoinJar Support and the wider CoinJar team.
- Assist the Global FinCrime Operations Manager as necessary.
- Minimum of 1 year of experience in a similar role with an interest in financial crime prevention
- An understanding of KYC and ECDD processes, with experience and or knowledge of the relevant legislation.
- Basic understanding of cryptocurrency and blockchain technology
- Strong analytical mindset, with attention to detail and an ability to identify unusual behaviour.
- A proactive approach to identifying and resolving issues
- Excellent written communication and interpersonal skills
- Attention to detail
- Ability to work in a team environment and contribute to a growing team.
- Flexible working conditions (hybrid, work from home)
- Training & development
- Paid parental leave
About CoinJar
CoinJar, founded in 2013 by Asher Tan and Ryan Zhou in Melbourne and London, is one of the world's longest-operating cryptocurrency exchanges. Registered with AUSTRAC in Australia and the Financial Conduct Authority (FCA) in the United Kingdom, CoinJar provides retail consumers, institutions and SMSF investors with spot trading, automated recurrent purchases and the CoinJar Card — a Mastercard that allows users to spend crypto at millions of terminals globally. Headquartered in Melbourne with European operations in London, CoinJar emphasizes security, long-term operational resilience and clean, approachable product design. The culture values reliability, compliance craft and open financial access. CoinJar offers retail and institutional investors regulated spot crypto trading, recurrent buying, and the CoinJar Card for spending digital assets globally with AUSTRAC and FCA compliance.